Job Informationen

Your tasks: Leadership: Manage a team of 3-5 IT Service Management Specialists, providing guidance, support, and mentorship Ticketing System Management: Oversee and participate in the documentation of all support requests and resolutions within our ticketing system, ensuring transparency, accountability, and efficient incident management Hands-On Technical Support: Actively participate in resolving hardware, software, and network-related technical issues alongside the team Collaboration: Collaborate with other IT support team members and departments to resolve complex technical issues End-User Training: Oversee and provide guidance and training on various software and hardware systems to end-users Asset Management: Maintain an inventory of all hardware and software assets System Maintenance: Ensure regular maintenance and updates on hardware and software systems System Setup: Assist with the setup and configuration of new hardware and software systems Your profile: Bachelor’s degree in Computer Science or related field 5+ years of experience in IT support and helpdesk operations, with at least 2 years in a managerial role Strong knowledge of Windows and Mac OS, Office365, Active Directory, Azure and other IT systems Proven experience in troubleshooting hardware, software, and network-related issues Experience with Managing ServiceDesk Plus Cloud and Deluge scripting is a plus Strong communication and interpersonal skills Ability to work with people from diverse cultures and backgrounds Proficiency in German and English

Benötigte Skills

• Deutsch
• Englisch
• MacOS
• Windows 10
• Azure
• Windows 11
• Hardware
• Management / Führung
• Support
• CLOUD
• Ticketing
• Active Directory
• Bachelor