Job Informationen

Your tasks: Own concept, positioning and development of CX Relationship Research as key measure for account relationship health Own embedding customer insights into daily processes of our employees via different channels (eg. E-Mail, Salesforce etc) with focus on customer facing teams, especially sales Drive framework for operational and strategic action taking based on customer insights with emphasis on affiliates and sales teams Establish CX Relationship Research as enabler to understand key accounts and support for sales teams Build strategic partnerships with senior leaders in regions and affiliates, such as General Managers, Heads of Sales, Heads of Marketing, etc., to foster data-driven decision-making based on customer insights. Deliver strategic appraisals tailored to meet stakeholder needs, including the Global CX Relationship Study and CX Affiliate Assessments, to drive performance improvement and customer-centric decision-making. Thought leader and role model for data driven decision making based on customer insights Your profile: Master's degree in Marketing, Business, Statistics, Data Science or relevant Sciences, or equivalent experience At least 3 years of professional experience in a global environment Excellent verbal and written communication skills required Demonstrated ability to lead cross-functional/matrixed teams, driving vision and strategy to successful implementation Strong track record of translating data into actionable insights and crafting strategic recommendations and assessments required Ability to handle ambiguity and to manage complex cross-functional interactions required Ability to engage with senior internal stakeholders and regional/affiliate partners to drive alignment and achieve collective goals required Diagnostics, healthcare and/or experience in B2B markets strongly preferred Comprehensive understanding of sales processes and how customer feedback can be used to deepen and improve customer relationships Experience in statistical analysis (particularly as related to survey design), design thinking and agile ways of working preferred Understanding of the software development lifecycle (including user needs, design, development, and rollout) preferred

Benötigte Skills

• Salesforce
• Sales
• Marketing
• Senior
• Support
• Master