Job Informationen

Qualifications: Number of Years of Work Experience: 5+ Well-developed technical skills with the ability to learn fast Your tasks: Working with clients and partners as contact reference for Spitch products and solutions for user experience, applications, and use cases Elaborating technical and feature requirements of the target use-case with customers/partners for speech-enabled business applications Working with Sales Managers and the Professional Services team to develop work estimates and a high-level solution description for tailored speech applications and technology integration based on preliminary requirements Eroduct demo support and presentation to customers / partners Providing technical and user support locally Assisting with Request for Proposal (RFP), Request for Quote, tender responses Presentation assistance - research customers, track down and document existing systems, organizing information, etc. Providing customers and partners with technical training and workshops Providing feedback to the Product Management and R&D organizations on technical as well as business requirements in the market and application ideas Preferred experience: Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage Familiarity with artificial intelligence, natural language processing is a plus Technical management & customer facing experience with a business driven mindset Skills: A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience) Ability to work on system integration requirements Interest in Conversational AI applications Eager and able to work in a multicultural environment Very good communicator Fluent in English and German (written and spoken) French language skills are desired A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision

Benötigte Skills

• Deutsch
• Englisch
• Französisch
• Sales
• Senior
• Support
• Avaya
• Cisco
• MS Teams
• Business Analyse