Job Informationen

Location: Zurich Workload: 80% Your tasks: Act as the first point of contact for internal customers regarding service requests and incidents Handle incoming incident tickets according to established procedures and policies Manage customer interactions (calls and tickets) professionally and efficiently Monitor the IT landscape and perform control and system health checks Collaborate with internal teams to ensure system stability, security, and performance Process, fulfill, and follow up on service requests Track incidents and deliver professional, solution‑oriented support Work closely with 2nd‑level support to deepen understanding of applications and jointly resolve issues Your profile: IT support experience is preferred; however, motivated graduates with a strong willingness to learn are also welcome Knowledge of IT systems (must have Windows; Linux is a plus) and eagerness to expand technical skills; additional foundational knowledge (networking, Active Directory, O365, Entra ID) is an advantage ITIL knowledge is preferred Strong customer orientation, with the ability to listen attentively and respond empathetically Ability to communicate professionally even in challenging situations, ensuring customers feel supported and understood Fluent and professional communication skills in English and German, both written and spoken

Benötigte Skills

• Deutsch
• Englisch
• Linux
• ITIL
• Security
• Support
• Ticketing
• Active Directory