Job Informationen

Qualifications: Number of Years of Work Experience: 5+ Well-developed technical skills with the ability to learn fast Your tasks: Leading customer implementation projects Orchestrating internal engineering and technical delivery resources Understand the correlations within product portfolio and staff skillsets Supporting customer on the technical level and engage their staff Managing customer expectations Defining and creating project plans and milestones Understanding end solutions and demonstrating them to customers Recognizing cross and upsell potential during the project phase Providing customers with training and workshops Providing feedback to the Product Management and R&D organizations on the technical requirements in the market Preferred experience: A proven track record of relevant industry experience (Speech Technology, Call Centres, Customer Experience) Leading IT projects with several stakeholders internally as well as externally Knowledge in the area of PBX and Contact Center systems (Avaya, Genesys, Cisco, Teams and others) is of big advantage Familiarity with artificial intelligence, natural language processing is a plus Technical management and customer-facing experience with a business-driven mindset Skills: Ability to work on system integration requirements Interest in Conversational AI applications Eager and able to work in a multicultural environment Very good communicator Fluent in English and German (written and spoken) French language skills is a big plus A self-disciplined and self-motivated individual, able to work in a team with a minimum of direct supervision

Benötigte Skills

• Deutsch
• Englisch
• Französisch
• Projektleitung
• Senior
• Avaya
• Cisco