Job Informationen

Location: Zurich, on-site Workload: Full-time Your tasks: Provide first-level technical support to employees across international locations Resolve helpdesk tickets quickly and professionally Set up, configure, and maintain IT equipment (laptops, printers, mobile devices, VPN access) Manage Active Directory accounts (password resets, groups, permissions) Troubleshoot Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) Assist with VPN connectivity and remote access issues Perform basic network troubleshooting (connectivity, DHCP, DNS) Support certificate-based authentication and smart-card login Document support requests, resolutions, and IT procedures Ensure compliance with IT policies, security standards, and GDPR Train employees on IT tools and systems Assist with onboarding and offboarding (accounts, equipment, access) Monitor security alerts and escalate threats as needed Your profile: Required: Completed IT education or equivalent training 1–2 years of experience in helpdesk/IT support Strong knowledge of Windows 10/11 Experience with Active Directory user management Microsoft 365 troubleshooting (Exchange, Teams, SharePoint) Basic networking knowledge (TCP/IP, DNS, DHCP, VPN) Excellent English and German (spoken and written) Strong problem-solving skills and customer-service mindset Preferred: macOS support Experience with virtualization (Proxmox) Basic PowerShell scripting Understanding of multi-site environments Experience with IPsec/SSL VPN IT security and GDPR awareness ITIL Foundation (or willingness to obtain)

Benötigte Skills

• Deutsch
• Englisch
• MacOS
• Sharepoint
• Windows 10
• Windows 11
• Compliance
• ITIL
• Security
• Support
• Ticketing
• MS Teams
• Mobile
• TCP/IP
• VPN
• Powershell
• Exchange
• Informatiker EFZ